Health Care Criteria for Performance

Health Care Criteria for Performance Excellence The 2009-2010 Health Care Criteria for Performance Excellence is used by organizations that are primarily engaged in furnishing medical, surgical, or other health services directly to people. A paper copy of this document will be mailed if requested from nqp@nist.gov or by calling (301) 975-2036. Please note: quantities of the Health Care Criteria for Performance Excellence are available from ASQ. The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process. Optional Self-Analysis Worksheet MS Word Version This optional worksheet can be used in conjunction with the Health Care Criteria for Performance Excellence to accelerate your improvement journey by doing simple self-analysis, after responding to the Criteria questions. Use this worksheet to identify your own strengths and opportunities for improvement and to establish goals and action plans. You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, click on the Acrobat icon below and download the program. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible.